Swallows Tutoring

Privacy Policy

Last updated October 12, 2024

This Privacy Notice for Sarah Barnes T/A Swallows Tutoring (‘we‘, ‘us‘, or ‘our‘), describes how and why we might access, collect, store, use, and/or share (‘process‘) your personal information when you use our services swallowstutoring@gmail.com (‘Services‘), including when you:

  • Visit our website at swallows-tutoring.com or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you disagree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at swallowstutoring@gmail.com

Information we collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.

We collect and process the following data about you: Name, Email Address, Telephone Number, Spatial Data (Location Data), Family and Spousal Data, Education History, Medical Summary (relevant to educational needs), Date of Birth, Age, and other information regarding the specific needs/ requirements of clients, tutors, and clients’ children.

Information you give us

You may give us information about you by filling out forms on the Site or by corresponding with us by phone, WhatsApp, text message, e-mail, or otherwise. This includes information you provide when you request a quote, contact us via our contact page, contact us via phone/WhatsApp/text, subscribe to our services, search for a service, place a booking request on our site, book a tuition session and when you report a problem with the Site.

The information you give us may include adult and child names, addresses, email addresses, phone numbers, ages, dates of birth, educational histories, medical summaries (relevant to educational needs), and other information needed for business purposes.

We rely upon your consent to use and process the data described above.

Information we may collect about you

With regard to each of your visits to the Site, we automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, location, network data, browser plug-in types and versions, languages, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or your computer’s hard drive if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The Site uses cookies to distinguish you from other users. Cookies help us provide you with a good experience when you browse the Site—they help remember your user preferences and also allow us to improve the Site.

We use the following cookies:

  • Strictly necessary cookies. These cookies are required to save your session and carry out other activities that are strictly necessary for the operation of the Site. These are session cookies, which are temporary and will expire when you close your browser.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works by, for example, ensuring that users find what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your region).

Most internet browsers allow you to choose whether to disable all cookies or only third-party cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.

For further details, please consult the help menu in your internet browser.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
  • to respond to communications from you and to provide you with information about our services;
  • to respond to communications from you and to provide you with information about other services we offer that are similar to those that you have already enquired about;
  • to notify you about changes to our service;
  • to ensure that content from the Site is presented most effectively for you and your device.

We will not send you any unsolicited marketing or spam. We will take all reasonable steps to protect your rights fully and comply with our obligations under applicable Data Protection Laws.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous enquiry by you. If you are a new customer, we will contact you by electronic means only if you have expressly consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing or by email at swallowstutoring@gmail.com

Opting out

You can ask us to stop sending you marketing messages by contacting us anytime.

Legitimate bases.

We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following basis applies:

  • you have given your clear consent to the processing of your personal data for a specific purpose;
  • processing is necessary for the performance of a contract to which you are a party (or are about to be a party);
  • processing is necessary for our compliance with the law;
  • processing is necessary to protect somebody’s life;
  • processing is necessary for us to perform a task in the public interest or in the exercise of official authority and the task/function has a clear basis in law; and/or
  • processing is necessary for our legitimate interests or the legitimate interests of a third party (except where there is a good reason to protect your personal data which overrides those legitimate interests) such as:

■ allowing us to effectively and efficiently manage and administer the operation of our business;

■ maintaining compliance with internal policies and procedures;

■ monitoring the use of our copyrighted materials;

■ offering optimal, up-to-date security solutions for mobile devices and IT systems; and

■ obtaining further knowledge of current threats to network security in order to update our security solutions and provide these to the market.

Please note that where you give any consent, this will be entirely voluntary. However, if you do not grant the requested consent to process your personal data, using the Site may not be possible. We will always give you the ability to opt out of receiving emails from us by unsubscribing using the links provided in those communications or at the point of providing your details.

How long we keep your personal data

We will only keep this information for as long as is necessary for the original legitimate purpose for collecting the information and/or for as long as we have your permission to keep it and/or for any periods prescribed by law or regulation. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes.

You can exercise your right to prevent such processing by contacting us at our email address swallowstutoring@gmail.com or by unsubscribing using the links contained in the marketing.

You have the right to access and request a copy of the information held about you. Please email us at swallowstutoring@gmail.com for more details.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of the updated privacy policy on your first use of the Site following the alterations. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our email address at swallowstutoring@gmail.com